2012-12-07 - 5493 - Break Fix - SA120 and Service Level Reports Fix #CrystalReportsSupport

BREAK FIX

5493 - SA120 and Service Level reports fix

Problem Summary

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SA120, SL130 and SL140 Reports are failing or showing blank data in BO 3.1 production environment.

Admin Info

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Purpose	Need to fix SA120, SL130 and SL140 reports.
Requested by	Mark Harris
Issue Date	12/7/2012
Resolved by	Mallareddy D
Resolved Date	12/7/2012
Document Status	Complete

Detailed Problem Description

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Following reports are failing or showing blank information in case of success in BO 3.1 Production environment:
1. SA120
2. SL130
3. SL140

Solution Analysis and Recommendations

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1. Report Source might be changed in the back-end and that is causing the reports got failed or showing blank data.
2. Need to update the reports connection and re-save them in Info-view.

Resolution

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Reports connections are updated, saved in infoview and rescheduled. The issue got resolved.

Release Information

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None